Effective Date: 1 August 2025
At Lyvo, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform, mobile apps (Lyvo, Lyvo Pro, Lyvo Staff), and website lyvoone.com.
We comply with the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés).
Lyvo is a digital platform operated by:
Legal Entity: Abboud Houk (Entreprise Individuelle)
SIREN: 813 096 401
Address: 1 Avenue Georges Pompidou, 95580 Margency, France
Email: support@lyvoone.com
Phone: +33 6 51 91 58 35
We may collect the following types of personal data:
Name, email address, phone number
Billing and payment information
Location (for service coordination)
Booking history and service preferences
Device and technical information (IP address, browser, app version)
Identity verification documents (if required for compliance)
We use your data to:
Process bookings and payments
Connect you with service providers or customers
Send real-time notifications (SMS, email, app alerts)
Provide customer support
Improve and secure our services
Comply with legal obligations (e.g., invoicing, anti-fraud)
Your data may be shared with:
Service providers or technicians to fulfill your booking
Payment processors (e.g., Stripe)
Legal authorities if required by law
Third-party tools for analytics or customer service (e.g., Google Analytics, messaging platforms)
We never sell your data.
You have the right to:
Access your data
Correct or update your information
Request deletion of your account and personal data
Withdraw consent at any time
Request data portability
Object to certain processing activities
You can exercise these rights by contacting us at: privacy@lyvoone.com
We retain your personal data only as long as necessary to:
Provide our services
Comply with legal and financial regulations
Resolve disputes and enforce our agreements
We implement strict security measures to protect your data, including:
SSL encryption
Secure servers and firewalls
Access control for sensitive data
Regular audits and updates
We use cookies and similar technologies to:
Improve user experience
Analyze site traffic
Personalize content and ads
You can manage your cookie preferences from your browser settings or our cookie banner.
We may update this Privacy Policy from time to time. If changes are significant, we will notify users via email or app notifications. The latest version is always available on our website.
For any questions or privacy-related concerns, please contact:
📧 privacy@lyvoone.com
📞 +33 6 51 91 58 35
🌐 https://lyvoone.com
